Scribe is an innovative process documentation and standard operating procedure (SOP) generator that automates how managed service providers and IT teams capture, document, and share step-by-step technical workflows. Designed to eliminate the tedious hours spent taking manual screenshots and typing instructional guides, Scribe automatically transforms any digital task into a visual, step-by-step guide in seconds. … Read more
Hudu is a modern, flexible IT documentation platform built specifically for managed service providers and internal IT departments that value clean software architecture, data ownership, and modern user experiences. Known for its sleek interface, dark mode aesthetic, and rapid development pace, Hudu provides service providers with the choice between a fully managed cloud SaaS instance … Read more
N-able Passportal is a purpose-built password management, credential automation, and privileged access documentation solution engineered exclusively for managed service providers. Built to protect MSPs from the catastrophic risks of credential theft and unauthorized access, Passportal combines an encrypted password vault with automated credential rotation and client documentation features. The platform’s standout capability is automated credential … Read more
Network Detective by RapidFire Tools (a Kaseya company) is the IT industry standard for non-intrusive network data collection, security risk assessment, and automated IT audit reporting. Built specifically to empower managed service providers during client pre-sales assessments and recurring quarterly business reviews (QBRs), Network Detective generates deep technical insights without requiring software agent installations or … Read more
Auvik Documentation provides cloud-based automated network discovery, inventory documentation, and configuration backup designed to give managed service providers complete visibility into network hardware. While renowned as a real-time network management platform, Auvik serves as a powerful automated documentation engine that maps and catalogs complex network environments without manual intervention. The platform deploys lightweight collectors on … Read more
Network Glue, an integrated extension of the IT Glue platform by Kaseya, is an automated network discovery and dynamic topology mapping solution designed to eliminate the manual labor of mapping and documenting client network infrastructures. Engineered specifically for managed service providers, Network Glue bridges physical and virtual network documentation through automated SNMP discovery. The platform … Read more
Liongard is an automated configuration discovery and continuous attack surface management platform that revolutionizes IT documentation for managed service providers. Rather than relying on manual documentation that becomes outdated the moment it is typed, Liongard uses automated software Inspectors to continuously inspect and document cloud systems, network devices, and on-premises servers across multi-tenant client environments. … Read more
Compliance Manager GRC by RapidFire Tools (a Kaseya company) is an automated governance, risk, and compliance management platform engineered to help managed service providers establish, manage, and scale lucrative compliance-as-a-service offerings. Built to address strict regulatory frameworks such as HIPAA, NIST CSF, CMMC, GDPR, and CIS Controls, Compliance Manager automates the complex process of compliance … Read more
IT Glue (part of the Kaseya software portfolio) stands as the gold standard for IT documentation and centralized asset relationship management within the managed service provider industry. Designed specifically to eliminate technician knowledge silos and slash time spent searching for critical client data, IT Glue provides MSPs with a structured, SOC 2 Type II compliant … Read more
ITBoost, developed by ConnectWise, is an IT documentation and knowledge management platform designed to help managed service providers centralize client information, track infrastructure assets, and accelerate support delivery. Built to integrate natively into the broader ConnectWise ecosystem, ITBoost bridges the gap between PSA ticketing, RMM endpoint management, and institutional technical documentation. The platform offers a … Read more
