Atera revolutionizes the managed service provider software landscape with a disruptive per-technician pricing model paired with native agentic AI capabilities. By combining comprehensive remote monitoring and management, a built-in PSA service desk, network discovery, automated patching, billing automation, and client portals into one browser-accessible interface, Atera enables IT teams to manage an unlimited number of … Read more
Hudu is a modern, flexible IT documentation platform built specifically for managed service providers and internal IT departments that value clean software architecture, data ownership, and modern user experiences. Known for its sleek interface, dark mode aesthetic, and rapid development pace, Hudu provides service providers with the choice between a fully managed cloud SaaS instance … Read more
ConnectWise PSA Customer Portal is an enterprise-grade client collaboration and service management portal engineered specifically for clients of mature managed service providers running ConnectWise Manage. Built to provide complete operational and financial visibility, the portal allows client stakeholders to interact with service delivery boards, review project milestones, and manage IT contracts. Through the portal, client … Read more
Syncro is an integrated, cloud-based MSP operations platform that combines core RMM device management and complete PSA business management within a single unified subscription. Designed to remove operational complexity for emerging and fast-growing managed service providers, Syncro offers unlimited endpoint agents per user license, ensuring predictable monthly software expenses as providers expand their client fleets. … Read more
ManageEngine ServiceDesk Plus is a full-featured IT service management and help desk suite designed to help organizations streamline IT support operations and enforce ITIL best practices. Available both as a flexible SaaS cloud solution and as a self-hosted on-premises deployment, ServiceDesk Plus provides deep functionality across incident management, problem analysis, change workflows, and asset management … Read more
IT Glue MyGlue is a dedicated client-facing password management, security documentation, and co-managed IT portal developed specifically for managed service providers using IT Glue. Designed to solve the chronic security challenge of clients sharing unencrypted passwords via email, sticky notes, and spreadsheets, MyGlue provides clients with a secure, SOC 2 compliant credential vault while creating … Read more
Freshdesk, developed by Freshworks, is an intuitive, cloud-based customer support and help desk solution built to help businesses deliver prompt, omnichannel customer care. Designed for businesses of all sizes from startups to large support centers, Freshdesk combines email ticketing, web chat, phone support, and social media interactions into a streamlined agent workspace. The platform includes … Read more
Zendesk is a market-leading omnichannel customer service and help desk platform designed to help organizations deliver seamless, personalized support across every communication channel. Unifying email, live chat, voice telephony, SMS, and social messaging into a centralized agent workspace, Zendesk enables customer support teams to manage high-volume service queues with maximum responsiveness and consistency. The platform … Read more
SuperOps is a modern, cloud-first platform designed to redefine MSP operations by deeply integrating PSA, RMM, IT documentation, and network monitoring into an AI-native interface. Built specifically to counter legacy software bloat, SuperOps features an elegant human-centric user interface, automated service triage, and flexible licensing options tailored to contemporary managed service providers. Technicians utilizing SuperOps … Read more
Zoho Desk is a context-aware customer service and help desk software solution engineered to help businesses build closer relationships with their clients. Part of the comprehensive Zoho business suite, Zoho Desk unifies support inquiries from email, live web chat, phone calls, social media, and web forms into a structured, organized ticketing dashboard. The platform organizes … Read more
