Terrapin Technology Group

Overview

About

Terrapin Technology Group is a Sacramento-based IT consulting firm at 1501 Sports Drive, Suite B, Sacramento, CA 95834, founded in 2008 by Nathan Johanson and Tim Raney. The founding story is specific: the two partnered to purchase The Computer People, the company where Johanson had worked since 2001, and built Terrapin from that acquisition. The firm employs 11 to 50 people, with Nathan Johanson serving as president, and it positions itself as a company that can serve as a client's full-service IT department. Its clients are small and midsize businesses, including growing firms whose internal IT staff need supplementing rather than replacing. Services are offered in two ways: only as needed for one-off work, or bundled into an all-encompassing monthly managed service plan tailored to the client's firm. That flexibility is part of the pitch, since the company also does work most MSPs do not. Beyond the usual managed services, Terrapin installs network cabling, telephone systems, audio-visual equipment, and security systems, and it offers upper-tier management help such as budgeting and trend analysis, an unusually finance-oriented service for a firm of its size. The managed side centers on help desk and managed services, with project management, staff supplementation, and crisis management for the moments when systems fail at the worst possible time. Cloud services span Microsoft Azure, Office 365, and Amazon Web Services, and the catalog adds virtualization, networking and Wi-Fi, Microsoft 365 administration, IT consulting, and email security. The vendor partner list includes Microsoft, Cisco, Meraki, and VMware. On the team page, the featured engineer is Adam Constable, a senior technical engineer with eight years at Terrapin and 28 years in the industry, which the company presents as evidence of the experience level answering client calls. The firm's site notes it is known for exceptional customer service. Businesses can reach the Sacramento office at (916) 481-1991. The crisis management service is the one clients hope never to use: when systems fail at the worst moment, Terrapin's team steps in to stabilize and recover. Staff supplementation covers the opposite situation, placing engineers inside a client's existing IT department for as long as needed. The physical installation work, network cabling, telephone systems, audio-visual setups, and security hardware, means the firm can wire a new office as well as manage it afterward. And the budgeting and trend-analysis services give owners a financial view of their technology, turning IT from a surprise expense into a planned line item.