Sagiss, LLC

Overview

About

Sagiss, LLC is a managed IT services provider headquartered at 1616 Corporate Court #140 in Las Colinas, Irving, Texas, serving small and medium-sized businesses across Dallas-Fort Worth and North Texas. The company traces its roots to 1992, when founders Karl Springer and Jim Lancaster began providing outsourced IT administration from a Dallas CPA firm; the networking division was formally spun out in 1997 as MBD Network Services and renamed Sagiss, LLC in 2004. Today the firm employs roughly 30-40 people and positions itself as DFW's first managed service provider, with day-to-day leadership including President Travis Springer. The company's core portfolio is built around three managed pillars - managed IT services, managed security services, and managed cloud services - supported by helpdesk and on-site IT support, cloud migration, Microsoft 365 management, virtualization, backup and disaster recovery, email security, and virtual CIO (vCIO) consulting. Sagiss assigns each client a dedicated service desk technician and account manager and performs regular on-site check-ins, emphasizing a local-first delivery model rather than offshore call-center support. Published case studies cover financial services, healthcare, and professional-services clients such as QuickFee, PharmChem, Telos Capital, and Looney & Associates. For Microsoft-centric buyers, Sagiss is notable as a Microsoft Gold Partner and Direct Cloud Service Provider with direct Microsoft support access, a Microsoft Support Services designation (2026), and Apple Technical Partner status reflecting support for mixed-platform environments. Its compliance posture is a key differentiator: independent AICPA SOC 2 audits maintained since 2017 and MSP Cyber Verify certification, alongside Cloudtango's MSP Select USA 2026 recognition, a 4.9 Cloudtango rating, and repeated MSPmentor 200 placements. The accounting-firm lineage shapes positioning around business outcomes and cost predictability rather than pure technical staffing. Pricing is positioned competitively for the SMB segment: Clutch lists hourly rates of $150-$199 and common project sizes of $50,000-$199,999. Texas delivery is genuinely local: the Irving headquarters serves Arlington, Plano, Carrollton, Addison, Garland, and surrounding North Texas communities, with service desk hours Monday-Friday 7:00 a.m.-6:00 p.m. CST. Use cases fit best for North Texas SMBs (roughly 10-200 users) seeking one accountable IT partner across infrastructure, cybersecurity, and compliance, especially regulated-industry firms that value SOC 2-audited processes. Buyers should verify the currency of Microsoft designations (partner program naming has changed over time), confirm the recency of the SOC 2 Type 2 report, validate after-hours 24/7 response terms and escalation paths, clarify whether vCIO and compliance services are bundled or add-ons, and reference recent client reviews (5.0 on Clutch; 5.0 across 38 Birdeye reviews) before committing.