REDD

Overview

About

REDD is a Brisbane technology company that calls itself a Technology Success Partner, a phrase that reflects how it positions its work: not just fixing computers, but taking responsibility for whether a client's technology actually succeeds. The company was founded in 2016 and is led by Chief Executive Officer Bryan Rogers, with a team of 51 to 200 people. Its office is at 1/19-23 Cribb Street, Milton QLD 4064, and clients can reach it on 1300 697 333 or through redd.com.au. REDD works with small and medium businesses, not-for-profit organisations and government bodies across Australia and New Zealand. Its client base includes law firms, architecture and construction businesses, professional services firms and member organisations. The company publishes strong satisfaction figures: a 4.9-star rating across 28 Google reviews, 92 percent client satisfaction and an 88-plus net promoter score. REDD holds ISO 27001 certification for its information security management and SMB1001 certification for supply-chain cyber security, and it backs its cloud services with four Australian data centres used for cloud, backup and co-location. A point the company makes repeatedly is that its team is Brisbane-based and local: the people who monitor a client's environment are the people who answer the phone, with no offshore queue and no ticket roulette, and it will put prospective clients on the phone with a reference of similar size and sector before they sign anything.

The centrepiece of REDD's offering is its 24x7 Security Operations Centre, staffed by human analysts who run managed detection and response around the clock. That work is aligned to the Australian Cyber Security Centre's Essential Eight and is validated by penetration testing rather than assumed from a dashboard. Alongside detection, REDD runs managed risk services with continuous vulnerability scanning and prioritised remediation, plus security awareness programs that train client staff to act as the first line of defence. The managed technology side covers fully managed or co-managed IT: a Brisbane-based help desk answering 24x7, devices enrolled, patched and secured as standard, and Microsoft 365, SharePoint, Azure and Teams configured to full capability. For clients that need direction, the digital advisory practice provides IT strategy, independent audits and CDO-as-a-service, delivering roadmaps and governance at board level. The cloud and infrastructure work spans private cloud, Azure and hybrid environments, chosen on merit and backed by those four Australian data centres. REDD has also built an AI enablement practice: it starts with an AI readiness assessment across data, access and governance, helps clients write an AI usage policy their auditor and insurer will accept, then rolls out Copilot, automation and AI workflows with security discipline. Unified communications and connectivity round out the list, covering phone systems and the internet links that carry them. The company's vendor relationships include Microsoft, VMware, Bitdefender, Citrix, ConnectWise, Dell and Fortinet, and it keeps verified profiles on LinkedIn as REDD Digital and on Facebook as REDD.DIGITAL.