Intrust IT

Overview

About

Intrust IT is a managed IT and cybersecurity provider based at 9850 Redhill Drive in Cincinnati, Ohio, serving businesses in Cincinnati, Columbus, and Dayton. The company was founded in 1992 by Tim Rettig, and it has been employee-owned since 2019, a structure the firm says changes how its people think about client service, since the technicians answering the phones have a stake in the outcome. In November 2025 the company joined the 3LS family of companies through an acquisition, and in January 2026 Ricky Phipps succeeded founder Tim Rettig as chief executive officer. The firm employs between 11 and 50 people and describes its approach as putting the service back in managed services, with an emphasis on responsive, personal support for business owners who want to talk to someone who knows their name. The marketing firm BigOrange Marketing appears as a recent client on the company's Cloudtango profile. Intrust IT can be reached at (513) 469-6500.

The company's services cover both daily IT operations and security. Its managed IT services and help desk support handle the routine work of keeping business technology running, from troubleshooting employee issues to maintaining servers and workstations. The cybersecurity practice is built around a 24/7 security operations center, which means network traffic and endpoints are watched for threats around the clock rather than only during business hours, with analysts available to respond when something suspicious appears at night or on weekends. Cloud computing services include cloud migration projects and the ongoing management of hosted environments, with specific expertise in Microsoft Azure, as well as virtualization work that consolidates physical servers onto fewer machines. Backup and recovery services protect client data with the goal of fast, reliable restores. The network engineering and infrastructure management practices cover the design, deployment, and upkeep of business networks, from cabling and switches to firewalls and wireless. For planning, the firm offers VCIO consulting, giving clients virtual chief information officer guidance on technology strategy, budgeting, and multi-year roadmaps, along with asset management services that track the hardware and software a business owns so nothing goes unpatched or unlicensed. Its vendor partnerships include EMC squared, LogRhythm, WatchGuard, Kaseya, VMware, and Dell, spanning storage, security monitoring, firewalls, remote management tooling, virtualization, and hardware. The employee ownership model, in place since 2019, is presented as the reason the firm's technicians treat client problems as their own, and the 2025 acquisition by 3LS connects the company to a larger platform while keeping its local Ohio identity and leadership.