Envisage Technology

Overview

About

Envisage Technology is a Brisbane IT support company founded in 1998 by Ben Steel, who remains its Chief Executive Officer today. The company is based at 209 Sandgate Road, Albion QLD 4010, on Brisbane's inner north side, and its team has grown to 29 people. Envisage describes its mission in plain terms: "making technology easy for humans". What sets the company apart from generalist IT firms is specialisation. About half of its clients are private specialist medical practices, which means the team knows the world of practice managers, specialists, clinical software and the privacy obligations that come with handling patient data. The company supports the medical applications Genie and Best Practice, which are common in Australian clinics, alongside the everyday IT that keeps a practice running. Beyond healthcare, Envisage looks after legal firms, accounting businesses, aged care providers and building materials companies, with client sizes ranging from 5 to 500 users. The company works consultatively, guiding organisations and their people through technology decisions rather than simply selling products. Its stated values are: people come first, expertise is earned, exceed expectations, don't stand still, and participate in the community. Clients can reach the Albion office on 1300 664 772, and the company keeps active profiles on LinkedIn, X, Facebook and YouTube under the Envisage Technology and EnvisageIT names.

The services Envisage provides are built around keeping client systems running and protected around the clock. Its managed IT support covers the daily needs of staff, from troubleshooting to keeping systems patched and updated. The cyber security work protects against the threats that target small and mid-sized businesses, including ransomware and phishing, and is paired with anti-virus and anti-spam measures. Cloud computing services move clients toward hosted systems that can be reached from the office or remotely, and the company's engineers are familiar with Microsoft's cloud environment including the Microsoft Office 365 online environment and Azure Virtual Desktop. Data analytics services help businesses make better use of the information their systems already collect. The 24/7 remote monitoring watches client networks continuously so that problems are found and fixed before they turn into outages. For clients that need higher-level guidance, the vCIO service provides a virtual chief information officer: someone who helps plan technology budgets, roadmaps and security posture without the cost of a full-time executive. Envisage's vendor partnerships include Microsoft, Cisco, Veeam, CrowdStrike, 3CX, VMware, Acronis, ConnectWise, Dell, TPG and StorageCraft, and its engineers hold certifications including 3CX Advanced Engineer. The company can be contacted on 1300 664 772 or through envisageit.com.au.