Emerge IT Solutions

Overview

About

Emerge IT Solutions is a technology services company headquartered at 1895 Airport Exchange Boulevard, Suite 170, in Erlanger, Kentucky, serving the Greater Cincinnati area. The company was founded in 2004 on two beliefs held by its founders: that technology solutions could be tailored to each customer's needs rather than sold off the shelf, and that a technology company could succeed by building an employee-centered culture. Those ideas still shape how the firm presents itself more than twenty years later. Today Emerge employs more than 40 engineers and is led by chief executive officer Richard Brown. Its clients are concentrated among manufacturers and professional-service firms in the Cincinnati region, businesses that depend on their systems staying up during production hours and billable time. The company describes its daily mission in plain terms: to help people, by acting as leaders, focusing on growth, and valuing relationships with people inside and outside the company. It can be reached at (859) 746-1030, and its LinkedIn company page is linked from its own site.

Emerge's services fall into several groups. Its IT managed services cover the day-to-day operation of client networks, servers, and workstations, the routine work of keeping business technology running. Its co-managed IT offering, sold under the name OmniWATCH Pro Enterprise, is aimed at businesses that already have some internal IT staff and want an outside team to share the load, filling gaps in coverage, expertise, or after-hours support rather than replacing the internal team. Cloud solutions include planning and migration work for companies moving infrastructure and applications to hosted platforms. The firm's planning and design services handle the upfront architecture of networks and systems, drawing the blueprint before anything is purchased or installed, and its advanced services group takes on the more complex engineering projects that go beyond routine administration. Data protection and disaster recovery is a distinct practice, built around keeping client data backed up and recoverable after hardware failures, ransomware incidents, or natural disasters, with tested restore procedures rather than hopeful assumptions. Unified communications covers business phone and messaging systems, consolidating voice, video, and chat into managed platforms. The firm works with vendors including Webroot, Barracuda, Cisco, ConnectWise, Dell, and EMC squared, spanning endpoint protection, email security, networking, professional services automation, and infrastructure. What distinguishes Emerge in its own telling is the combination of customization and culture: solutions fitted to the client rather than the other way around, delivered by engineers the company works hard to keep. That emphasis on retaining experienced staff is presented as the reason clients get consistent, knowledgeable support from people who know their environment, instead of a rotating cast of strangers learning the network from scratch on every visit.