Generation Technology Solutions

Overview

About

Generation Technology Solutions is a managed IT services company founded in Edmonton, Alberta, in 1999, making it one of the longer-running small IT firms in the city. It operates from 11904 113 Avenue NW, Edmonton, AB T5G 3C2, with a team of fewer than ten people (listed in the 2-9 employee range), and its stated office hours are Monday to Friday, 8:00 AM to 4:30 PM. The company describes itself in plain terms as "your local Edmonton home grown Managed IT Services business with grass-root values," a self-portrait that matches its size and its focus on nearby clients. It serves small companies, particularly in business services, energy and natural resources, and financial services, according to The Manifest, which also names Eco Medical as a client and lists the firm among Edmonton's managed IT providers with a 4.8-out-of-5 rating across 8 reviews. Because the team is small, clients deal directly with the people responsible for their accounts rather than being routed through layers of staff - a structure that suits businesses with modest IT needs and no internal technology department. The company's phone number is (780) 413-9908, and its website is generation.ca.

The services list reads as a generalist small-business IT practice: managed IT services, cybersecurity, helpdesk support, VoIP phone systems, networking and Wi-Fi, Microsoft 365, data backup and recovery, software licensing, and cloud services, plus IT strategy consulting and IT consulting and systems integration work. That mix reflects the realities of serving small firms - the same team that answers a helpdesk call also plans network upgrades, manages Microsoft 365 licensing, and configures VoIP phones, so clients are not passed between departments. The software-licensing line points to the company handling the unglamorous but time-consuming job of keeping Microsoft and other vendor licenses in order, which matters for small businesses that lack any procurement function of their own. Its vendor partnerships - WatchGuard, Veeam, Microsoft, Lenovo, and HP - map directly onto the day-to-day work: WatchGuard firewalls and Veeam backup software for protection and recovery, Microsoft for 365 and cloud, and Lenovo and HP for workstations, laptops, and servers. The Manifest lists its typical project minimums at $1,000+, consistent with a firm aimed at small-budget clients rather than enterprise accounts. For an Edmonton small business looking for a local, small-team provider with more than two and a half decades of continuity behind it, Generation's profile is straightforward: a compact firm that handles the whole technology stack - support, security, backup, phones, and networks - for companies too small to staff IT themselves.