CBTS

Overview

About

CBTS is a technology services company headquartered at 25 Merchant Street in Cincinnati, Ohio, serving enterprise and mid-market clients across North America. Founded in 1994, the company has grown to more than 2,500 employees, including over 800 certified engineers, with offices across the United States, Canada, India, the United Kingdom, and Ireland. Its clients include dozens of Fortune 500 and Global 2000 companies across industries from manufacturing to financial services. The company is led by chief executive officer Kristin Russell. In December 2024, the investment firm TowerBrook Capital Partners completed its acquisition of CBTS from altafiber, the company formerly known as Cincinnati Bell, moving the business from telecom ownership to private investment ownership. In 2026 the firm earned the AWS Migration and Modernization Competency from Amazon Web Services, a partner designation awarded for helping clients move and modernize workloads on AWS. CBTS can be reached at +1 888-783-2506, and its LinkedIn, X, and Facebook profiles are linked from its own website.

CBTS describes its advantage as combining the agility and client focus of a smaller firm with the scale required to serve very large organizations, a claim backed by the engineer count and the geographic footprint. Its managed services practice takes over the daily operation of client technology environments, and its managed cloud practice does the same for infrastructure running in public and private clouds. The cybersecurity practice protects enterprise networks, data, and users. Unified communications services handle business phone, video conferencing, and messaging systems. Infrastructure solutions cover data centers, networks, and the underlying hardware that everything runs on. The application modernization practice rebuilds older, legacy software for current platforms instead of letting it calcify, and the IT consulting group advises executives on technology strategy. Its AI and data practice works on artificial intelligence and analytics projects, a newer discipline for a company of this vintage, and the digital workplace practice covers the laptops, mobile devices, and software that employees use every day. Network solutions round out the catalog with the design and management of enterprise connectivity. The firm's vendor partnerships include AWS, Cisco, Fortinet, Google, HP, Extreme Networks, and F5, a roster that spans the major cloud, networking, security, and hardware vendors an enterprise buyer would expect. The 2024 change of ownership from a telecom parent to a private investment firm marked a new chapter in the company's history, but the underlying business, large-scale managed technology services delivered by a deep bench of certified engineers, continues on the path it has followed for three decades.