Isogent

Overview

About

Isogent Partners, LLC ("Isogent") is a managed technology services provider (MSP) headquartered at 5200 Tennyson Pkwy, Suite 350, Plano, Texas, with a second location in Washington, D.C. Founded in 2010 by Pete Zamecnik, Justin Wirpel, and Glenham Heymans, the company operates under the tagline "We Help People with Technology." It is a small-to-midsize MSP: Cloudtango lists it as an SMB with 15+ employees, and LinkedIn shows an 11-50 employee range. Since June 2025, co-founder Pete Zamecnik has served as Chief Executive Officer. Isogent's service portfolio spans managed IT and IT support, cybersecurity (including a Proactive Security Program with 24/7 monitoring), cloud computing and migration, hosting and data center management, IT strategy consulting, ERP, VoIP, web-based applications, AI-driven applications, infrastructure and networking, and network and intellectual-property security. It also develops Inform, an in-house business intelligence and CRM platform that integrates with Microsoft Graph. Cloudtango additionally lists web development, hosted Exchange, email security, and Microsoft Dynamics 365 among its offerings. Microsoft relevance is substantial. Isogent positions Microsoft at the center of its partner stack - its own site names Microsoft alongside Cisco and CrowdStrike as key partners - and its delivery leans on Microsoft 365 (including Business Premium and Intune for device management), cloud infrastructure, and Microsoft Graph integrations. Buyer takeaway: this is a Microsoft-centric MSP rather than a vendor-neutral consultancy, so Microsoft-heavy environments are the best fit. The company's headline differentiator is deep expertise in RFMS (Retail Floorcovering Management System), the niche ERP used by flooring dealers: Isogent claims service to more than 600 RFMS sites, and a large share of its client base - ProSource dealers, Carpet One stores, flooring retailers - comes from that vertical. Reviews (4.9 on Cloudtango across 19 reviews) emphasize responsiveness, professionalism, and hands-on support. Client logos include RFMS, ProSource Wholesale, First Baptist Richardson, Paul Quinn College, and KD College Prep, spanning medical, retail, construction, government, and finance. The firm holds Texas Department of Public Safety Private Security License #B04149901 and advertises a 98% customer retention rate; it recently added 24/7 SOC capability via an ArmorPoint partnership. What a buyer should verify: independent confirmation of the retention and satisfaction figures (self-reported on the company site), security audit or SOC 2 credentials beyond the TX DPS license, pricing and contract terms (hourly rate and minimum project size are undisclosed on third-party directories), service-level commitments and escalation paths for after-hours issues, and reference calls with similarly sized clients in their own vertical. HIPAA and PCI compliance support is advertised, so regulated buyers should request documentation rather than rely on marketing claims. Use cases that fit Isogent: multi-location flooring or retail dealers needing RFMS hosting, cloud migration, and helpdesk under one roof; SMBs in healthcare, construction, or professional services seeking a single-source MSP covering Microsoft 365, VoIP, and cybersecurity; organizations wanting managed detection and response layered onto existing infrastructure; and Texas-based firms that value on-site-capable support with 24/7 channels. Texas delivery notes: the Plano HQ anchors Texas delivery, and the firm is licensed by the Texas DPS for private-security work, which is relevant for on-site engagements. It reports a mixed on-site, hybrid, and remote workforce with staff across the USA, so out-of-state buyers can be served but should confirm dedicated coverage. Public phone: 214-790-7220.