Charles IT

Overview

About

Charles IT is a managed IT, cybersecurity, and compliance provider headquartered in Middletown, Connecticut, serving businesses and organizations throughout the Northeast and Mid-Atlantic. Founded in 2006 by Foster Charles, the company has grown from a traditional technology support provider into a broader managed services organization with 51 to 200 employees and additional offices in Stamford, Connecticut; Providence, Rhode Island; and Chesapeake, Virginia. Charles IT specializes in supporting clients in highly regulated industries — financial services, healthcare, and manufacturing and defense — where compliance, data protection, and operational continuity are mission critical. The firm is both CMMC Level 2 certified and SOC 2 Type 2 certified, distinguishing it as one of the most rigorously vetted MSPs in the region.

Charles IT's managed IT services include proactive monitoring and maintenance, help desk support, networking, virtualization, data recovery, and cloud and hosting solutions. Its cybersecurity practice covers security assessments, penetration testing, identity and access management, digital forensics, and incident response, while its compliance practice guides clients through SOC 2, HIPAA, and CMMC 2.0 readiness — a timely specialty as defense contractors face certification deadlines and healthcare providers navigate evolving obligations. The firm's proactive roadmap process helps clients shift from reactive IT maintenance to strategic technology planning, and its dual focus on human relationships and technical excellence has produced industry-leading response times and long-term client partnerships. Charles IT has been named to the 2026 MSP 501 ranking of top global managed service providers, reflecting strong growth and recurring-revenue performance.

For Hartford area businesses — particularly those in regulated sectors — Charles IT offers a compliance-driven MSP with genuine depth: certified security credentials, a structured approach to readiness and risk management, and the scale to support multi-location organizations across the Northeast. Under founder Foster Charles, the firm has maintained a people-first culture even as it has scaled, emphasizing real relationships and responsive service alongside technical rigor. Organizations that need managed IT paired with serious cybersecurity and compliance expertise — from RIAs and healthcare providers to defense contractors — will find Charles IT's combination of certifications, experience, and human touch a standout choice in the greater Hartford market. The firm's structured compliance practice guides clients through SOC 2, HIPAA, and CMMC readiness with the rigor of a company that holds those certifications itself, while its proactive roadmap process shifts clients from reactive maintenance to strategic planning. Its people-first culture has produced industry-leading response times and a 98.6 percent client experience score. For Hartford-area organizations in regulated industries, Charles IT pairs serious security credentials with genuinely human service.