IT Glue (MyGlue)

IT Glue MyGlue is a dedicated client-facing password management, security documentation, and co-managed IT portal developed specifically for managed service providers using IT Glue. Designed to solve the chronic security challenge of clients sharing unencrypted passwords via email, sticky notes, and spreadsheets, MyGlue provides clients with a secure, SOC 2 compliant credential vault while creating a lucrative recurring revenue stream for MSPs.

The platform provides end users with an intuitive web application and mobile app where they can securely store, generate, and share company passwords, Wi-Fi credentials, and internal documentation. MSPs can selectively share IT configurations, network details, and vendor contacts with client internal IT staff or executive leadership, enabling seamless co-managed IT collaboration. Administrators retain complete administrative oversight, with role-based permissions, automated audit logs, and mandatory multi-factor authentication.

In active production environments, IT Glue (MyGlue) delivers a comprehensive feature set engineered to solve critical operational bottlenecks. Key functional pillars include Myglue Secure Password App, Client User Credential Sharing, Business Documentation Portal, Multi Factor Authentication Vault, Co Managed It Portal, It Glue Customer Hub. Technical administrators and engineers can leverage these capabilities to standardize client environments, execute background maintenance scripts without interrupting end-user productivity, and maintain deep visibility across complex distributed infrastructure.

From a day-to-day management perspective, IT Glue (MyGlue) offers distinct operational advantages that resonate with service delivery teams. Primary strengths include High scalability tailored for enterprise MSP operations, Comprehensive feature set with deep ecosystem integrations, Proactive monitoring and automated workflow remediation. These operational proficiencies significantly shorten the onboarding timeline for junior technicians, reduce average ticket resolution times, and enable technology teams to scale their managed service operations without requiring proportional increases in administrative headcount.

However, prospective evaluators should account for specific operational considerations and technical trade-offs prior to fleet-wide rollout. Documented trade-offs include Requires dedicated administrative setup and initial configuration, Advanced tier features may carry enterprise contract commitments. Organizations with bespoke legacy workflows or specialized customization requirements should pilot the platform within a sandbox environment to ensure seamless operational continuity before migrating production workloads.

To prevent operational data silos, IT Glue (MyGlue) integrates smoothly with key components of the modern IT ecosystem, featuring native connectors and API bridges for ConnectWise, Kaseya, Datto, QuickBooks, Microsoft 365, Slack, Zapier. This cross-stack interoperability allows asset inventories, telemetry alerts, and service records to synchronize automatically across the service desk, eliminating redundant data entry and ensuring real-time operational alignment across the organization.

MyGlue is available as an add-on subscription to IT Glue with quote-based pricing structured on per-user or seat bundles, supported by dedicated partner sales playbooks. It is an indispensable asset for MSPs looking to deliver enterprise password security to client teams while elevating co-managed service delivery.